Refund policy

Returns & Refunds Policy — Solas Nutrition

Effective date: January 2026

At Solas Nutrition, we want you to feel confident buying from us. This policy explains your rights and our process for returns, refunds, and exchanges.

1. Your Right to Cancel (EU Consumer Rights)

Under EU consumer law, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

Because our products are food supplements, this right comes with hygiene and safety exceptions — see Section 3 below.

2. Eligibility for Returns

You can return an item if all of the following apply:

  • The product is unused and unopened
  • It's in its original, sealed packaging
  • You request the return within 14 days of delivery
  • You can provide proof of purchase

3. Non-Returnable Items

For health, hygiene, and safety reasons, we can't accept returns for:

  • Opened or used food supplements
  • Products with broken seals
  • Returns requested outside the 14-day window
  • Items damaged through misuse or improper storage

This doesn't affect your rights if the product is faulty or incorrect — see Section 4.

4. Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged in transit, or isn't what you ordered, contact us within 7 days of delivery:

CustomerService@SolasNutrition.ie

Please include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging, if possible

Once we've confirmed the fault, we'll offer either a replacement or a full refund, including your original shipping cost.

5. How to Request a Return

Email us first at CustomerService@SolasNutrition.ie with:

  • Your full name
  • Order number
  • Reason for return

Please don't send items back before contacting us — unsolicited returns may not be processed.

6. Return Shipping Costs

  • For change-of-mind returns, you're responsible for return shipping
  • We recommend a tracked service — we can't take responsibility for items lost in transit
  • If the return is due to our error or a fault, we'll cover the return shipping cost

7. Refunds

Once we receive and inspect your return:

  • Approved refunds go back to your original payment method
  • We process refunds within 5–10 business days
  • Your bank or payment provider may take a little longer to show it

Refunds include the product price, plus original shipping (for faulty or incorrect items only).

8. Partial Refunds

We may issue a partial refund if:

  • The item is returned damaged
  • Packaging is missing
  • The product shows signs of use

9. Exchanges

We don't offer direct exchanges. If you'd like a different product:

  1. Request a return (if eligible)
  2. Place a new order separately

10. Orders Returned Due to Delivery Issues

If your order is returned to us because of an incorrect address, a failed delivery attempt, or refusal to pay customs duties (international orders), we'll refund the product cost only — shipping fees aren't refunded in these cases. We can arrange reshipping for an additional cost.

11. International Orders

For orders outside Ireland or the UK, you're responsible for any customs duties, VAT, or import charges. These charges are non-refundable.

12. Contact Us

Questions about returns or refunds? We're happy to help.

CustomerService@SolasNutrition.ie Solas Nutrition, Ireland